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All systems worked on in
our shop are returned cleaned,
inside & out.
Phone consultation, recommendations, and advice - No Charge
Estimates & Quotes - No Charge
Services Not Listed
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Below, we have listed the services we are
most commonly asked to provide. If you don't see a service listed,
contact us and we will be happy to provide you a quote for a flat
rate. Or if you prefer, we also do
work by the hour.
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Includes site evaluation, setup and configure PC,
printer, Internet connection, and wireless network. Transfer files from old PC to new
PC, configure automatic download and installation of security
patches and enhancements, install and configure anti-virus/spyware
programs (if you don't have these programs, we will install copies
for you)
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Note: once the PC has been reinstalled, we
recommend that you allow us to create a
full system backup so you can
easily/cheaply restore the system back to this original state at a
later date.
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Reformat and test system disk, reinstall Windows and
all updates, reinstall all drivers, configure automatic daily download and
installation of security patches and enhancements, install and
configure anti-virus & spyware prevention programs (if you don't
have these programs, we will install copies for you), optimize
registry and operating system parameters
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Note: once Windows has been reinstalled, we
recommend that you allow us to create a
full system backup so you can
easily/cheaply restore the system back to this optimal state at a
later date.
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Backup existing personal data files, reformat and test
system disk, reinstall Windows and all updates, reinstall all
drivers, configure automatic daily download and installation of
security patches and enhancements, install and configure
anti-virus/spyware programs (if you don't have these programs, we
will install copies for you), optimize registry and operating system
parameters, reinstall personal data files
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Note: once Windows has been reinstalled, we
recommend that you allow us to create a
full system backup so you can
easily/cheaply restore the system back to this optimal state at a
later date.
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Establish Internet
connectivity with ISP, setup and secure Internet gateway firewall,
establish any firewall pass-thru ports that are required by
applications, setup and secure wireless network, establish secure
connections for PCs (base price includes two PCs), and setup PC-resident
firewalls to allow secure connections to the Internet and other
devices within the home. We can also setup network connectivity for
printers, game consoles, network disks, security cameras, and other
network based peripherals.
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Does not include
providing network
hardware; we can both recommend and provide required hardware if you
wish (gateways, routers, switches, wireless access points, cables,
etc.).
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Evaluation and diagnosis (search for problems), remove
restore points (which may be infected), spyware removal, virus and
root-kit removal, configure your anti-virus and anti-spyware programs (if you don't have anti-virus and anti-spyware
programs, we will install copies for you for free), and create a
clean system restore point
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Note: once spyware and viruses have been
removed, it's a good idea to create a
full system backup so you can easily/cheaply restore the system
back to this optimal level at a later date.
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Tune your PC so it
performs like it used to. Includes creating a system restore
point, evaluation and diagnosis (search for problems affecting
performance), optimize system hardware parameters and drivers, clean
and optimize system registry, OS prefetch, start programs, and
optimize operating system parameters, evaluate and recommend
hardware enhancements that will improve system performance, and
create a final system restore point.
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Note: once the
system performance has been tuned, it's a good idea to create a full
system backup so you can easily/cheaply restore the system back to
this optimal level at a later date.
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Includes dismantling your
laptop, removing the laptop LCD screen, and dismantling the LCD
screen to replace the internal CCFL backlight bulb ... and of course
reassembling the entire system. The cost of the replacement CCFL
backlight bulb is not included. (CCFL stands for Cold Cathode
Fluorescent Light)
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Memory upgrade includes
installing and testing new memory
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Disk upgrade includes cloning
(copying) the new disk from the old, installing, testing, and
defragmenting the new disk
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Installation of memory, new
processor, disk,
CD/DVD drive, floppy, graphics, option boards (e.g. PCI boards),
and power supply (see Motherboard Upgrade below)
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Includes creating a system
restore point, installing the hardware, loading new drivers, optimizing the BIOS, Windows, and
drivers to support the new hardware, testing the new hardware, and
creating another system restore point
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For desktops/servers; includes creating a system
restore point, removing all hardware from the case, installing the
new motherboard, reinstalling all hardware, loading new drivers and
application programs that support the motherboard hardware,
optimizing the BIOS, Windows, and the drivers to support the new
motherboard, testing the new motherboard, and creating another
system restore point
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Note: a new motherboard requires one of the two
reinstall Windows options because the copy
of Windows on your existing disk was not configured to support the new hardware on the new motherboard,
i.e. your system will usually not reboot with a new motherboard and
the old/existing version of Windows that is on your disk.
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Note: once a new
motherboard and Windows have been installed, we recommend that you
allow us to create a full system
backup so you can easily/cheaply restore the system back to this
optimal state at a later date.
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We will recover all files, e.g. files that have been
deleted, as long as they are still on the disk. The longer you have
used the disk since the file was lost/deleted, the higher the chance the
system has since written over the deleted files (therefore they are
no longer recoverable). Hint: stop using your system
immediately and get the system to us.
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We will restore the files to your original disk if it has enough hard space to hold
the files we recover, or we can put them on a CD/DVD for a small
additional fee.
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We can only recover data from disks that are still functioning; if
your disk is completely dead, we would be happy to put you in touch with our
partners who specialize in recovering data from disk crashes, fire
damage, and other catastrophes.
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Clean/remove the junk files
on the system to reduce the size of the backup, backup the entire
system disk onto DVDs, and validate the backup copy is identical to
the system disk, provide labeled DVDs containing system backup
(don't lose it!)
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Note: before making
a full backup of your system, it's a good idea to first
remove viruses/spyware, and
tune the system performance ...
what's the good of making a backup of a system that performs poorly?
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Clean/remove the junk files
in your personal data directory to reduce the size of the backup,
backup the "My Documents" directory onto DVDs, backup the User
Settings, and validate the backup copy is identical to the original
files, provide labeled DVDs containing personal data backup (don't
lose it!)
Dead Computer Repair
Services
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We provide both pickup, and delivery when our work is
completed
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Any charge for pickup/delivery is paid once and covers
both pickup, and delivery
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Service is available in the Portland-Metro and
Vancouver-Metro areas
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Shop rate minimum is 30 minutes and thereafter is
billed in 15 minute increments
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All systems worked on in the shop are returned cleaned,
inside & out
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After we have your system up and running, we recommend
that you allow us to create a full
system backup so you can easily/cheaply restore the system back
to this optimal state at a later date.
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On-site service is available in the Portland-Metro and
Vancouver-Metro areas
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The minimum charge is 1 hour, and thereafter is billed
in 15 minute increments
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After we have your system up and running, we recommend
that you allow us to create a full
system backup so you can easily/cheaply restore the system back
to this optimal state at a later date.
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On-site service is available in the Portland-Metro and
Vancouver-Metro areas
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The minimum charge is 1 hour, and thereafter is billed
in 15 minute increments
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After we have your system up and running, we recommend
that you allow us to create a full
system backup so you can easily/cheaply restore the system back
to this optimal state at a later date.
For more information about monthly maintenance costs for your site,
please contact us for a quote
When you're paying us, you
expect us to be working not sitting around reading a book. When we are
at your site, we should be 100% consumed, diligently working for you. So
what's the problem? The best example of the
problem with working at your site is reinstalling windows on your
system. To load Windows takes about 1 hour. During that hour we only
need to spend 15 minutes giving guidance to the Windows loading process
... but we have to bill you for the entire hour we are sitting there.
Next we have to download and install all of the Windows updates, and the
drivers for your hardware. All of this can take 2-3 hours, during which
time we only need to spend 30 minutes guiding the downloads. The end
result is we have to charge you for 4 hours of sitting on-site, when we
actually only spent 45 minutes working. The best solution is for us to
do this work in our shop, where we only bill you for the time we spend
working on your system. While your system is downloading and crunching
on software, we are off working on someone else's system ... and not
charging you. Paying someone to work on your PC on-site is like paying
an auto-mechanic, by the hour, to sit in your car and read a book while
he is waiting for the parts to be delivered. To
save you money, the only work that really makes sense to do at your site
is the tasks of integrating your computer into your network, for
instance connecting it to the Internet, setting up your wireless,
configuring your printers, and setting up file sharing between your
computers. So help us save you money! Let us pick
up your system and work on it in our shop, where you will only be
charged in 15 minute increments. |
